Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: When you register for an account, we collect your name, email address, and password.
• Billing Information: If you subscribe to a paid plan, we collect payment information through our secure payment processor. We do not store complete credit card numbers on our servers.
• Monitor Configuration: URLs, endpoints, and settings you configure for monitoring.
• Communication: Information you provide when you contact our support team or respond to surveys.

1.2 Information Collected Automatically

When you use our service, we automatically collect:

• Usage Data: Information about how you use our service, including features accessed and actions taken.
• Device Information: Browser type, operating system, device type, and IP address.
• Log Data: Server logs that record your interactions with our service.
• Cookies: We use cookies and similar technologies to maintain sessions and remember your preferences.

1.3 Monitor Check Data

When our service performs monitoring checks, we collect:

• Response times and status codes from monitored endpoints
• SSL certificate information for HTTPS monitors
• Response content for keyword monitoring (processed but not permanently stored)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our monitoring services
• Process transactions and send related information
• Send notifications and alerts about your monitored services
• Respond to your comments, questions, and support requests
• Send you technical notices, updates, and security alerts
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience
• Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors for handling transactions
• Cloud hosting providers for infrastructure
• Email service providers for notifications
• Analytics providers to help us understand usage

3.2 Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request.

3.3 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.4 With Your Consent

We may share information with your consent or at your direction.

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Employee training on data protection

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Monitor check data is retained according to your plan:

• Free plan: 30 days
• Starter plan: 90 days
• Pro plan: 1 year
• Enterprise plan: Custom retention periods

After account deletion, we may retain certain information as required by law or for legitimate business purposes.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You can access your account information at any time through your dashboard. You can request a copy of your data by contacting us.

6.2 Correction

You can update your account information through your dashboard settings or by contacting us.

6.3 Deletion

You can delete your account at any time through your settings. This will permanently delete your account and associated data.

6.4 Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in any marketing email. Note that you cannot opt out of transactional emails related to your account.

6.5 Cookies

Most browsers allow you to control cookies through their settings. Disabling cookies may affect some functionality of our service.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where required.

8. Children's Privacy

Our service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice via email.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: